Frequently Asked Questions

Everything you need to know about GardenShape — from photos and packages to delivery and refunds.

Getting Started

Photos & Upload

Garden Styles

Packages & Pricing

How It Works

Delivery & Downloads

Payment & Security

Results & Quality

Contact

Still have questions?

We usually reply within one business day. Email us at support@gardenshape.online and we'll help you out.

Frequently Asked Questions

Getting Started

What is GardenShape?

Do I need to create an account?

Can I try it before I buy?

Photos & Upload

What kind of photo should I upload?

What file types and sizes are accepted?

Does my photo get stored?

Garden Styles

Which styles are available?

Packages & Pricing

What packages does GardenShape offer?

Can I upgrade after purchasing?

Are prices in USD?

Is this a subscription?

How It Works

How long does it take?

What does Explore give me?

What does Design add?

What does Realize add on top of Design?

What is a "Garden plan (first draft)"?

Delivery & Downloads

How do I receive my designs?

How long are download links valid?

What file formats are delivered?

Payment & Security

How is payment handled?

What payment methods are accepted?

Can I get a refund?

Results & Quality

Will my house and existing structures stay the same?

Will my three Explore variants look very different from each other?

The results aren't what I expected — what now?

Contact

How can I contact GardenShape?

Still have questions?